Delivery Information
Shipping Policy
Everything you need to know about how we deliver your skincare essentials across the UK.
At a Glance
Delivery Options
Standard Delivery
Delivery Time: 3-5 working days
Cost: £3.99
Tracking: Full tracking provided
Signature: Not required
Express Delivery
Delivery Time: 1-2 working days
Cost: £6.99
Tracking: Full tracking provided
Signature: Required
Free Standard Delivery
Delivery Time: 3-5 working days
Cost: FREE on orders over £50
Tracking: Full tracking provided
Minimum Order: £50 (after any discounts)
Order Processing
Orders placed before 2pm on weekdays are typically processed and dispatched the same day. Orders placed after 2pm, on weekends, or bank holidays are processed on the next working day.
You'll receive a confirmation email once your order has been dispatched, including your tracking number and estimated delivery date.
Delivery Areas
UK Mainland
We deliver to all UK mainland addresses including England, Scotland, and Wales.
Northern Ireland
Standard delivery times apply. Additional charges may apply for heavy items.
International Shipping
We currently do not offer international shipping. We're working on expanding our delivery options and hope to serve international customers soon.
Packaging
All products are carefully packaged to ensure they arrive in perfect condition. We use recyclable materials where possible and secure packaging to protect glass bottles and delicate formulations.
Temperature-sensitive products are packaged with appropriate protection to maintain their efficacy during transit.
Delivery Issues
Lost or Delayed Parcels
If your parcel hasn't arrived within the expected timeframe, please contact us at harrisonjamesllc@outlook.com or call +447716373461. We'll investigate with our delivery partners and resolve the issue promptly.
Damaged Items
If your order arrives damaged, please contact us immediately with photos of the damage and packaging. We'll arrange for a replacement or refund as appropriate.
Incorrect Items
If you receive incorrect items, please contact us and we'll arrange for the correct items to be sent to you, along with a prepaid return label for the incorrect items.
Questions About Shipping?
If you have any questions about our shipping policy or need help with your order, please don't hesitate to contact us.
Email: harrisonjamesllc@outlook.com
Phone: +447716373461